Once a product order form has been submitted, no changes will be made by the home office unless the order was incorrectly processed by Data Processing from the submitted form.
Orders may be mailed, telephoned in or electronically submitted to Market Australia.
Mailed Orders: Mailed orders should be sent to Market Australia’s office for processing.
Overnight/Express Mail: Express delivery must be sent to Market Australia’s street address.
Telephone Orders: Orders may be placed over the telephone using the 1800 750 016.
UnFranchise Owners must have the following information ready prior to calling:
Only the UnFranchise Owner’s own credit cards that are on file can be accepted on telephone orders.
UnFranchise Owners may order using an existing credit on their Market Australia account by simply specifying for the operator “credit on account” as the method of payment.
When the order is completely entered, the operator will repeat the order back to the UnFranchise Owner for verification. Any errors or needed corrections need to be addressed by the UnFranchise Owner at that time. Then the operator will give the UnFranchise Owner the order number. Note: Once the order number is given to the UnFranchise Owner, that order cannot be added to or changed.
Online Electronic Ordering: Product can be ordered online through the UnFranchise Owner’s UnFranchise.com account and paid for with the UnFranchise Owner’s own BPay Ordering System or credit card using the Online Electronic Ordering programme.
Order entry instructions can be found online.
BPay ordering system can only be ordered online through au.unfranchise.com. When paying for your order, the Biller code is 464-081, and the customer reference number is the Paying UnFranchise ID (PID).
UnFranchise Owners must have a valid credit card on file with Market Australia to use the credit card option.
Preferred Customer Orders: Preferred Customers may place orders through their Independent UnFranchise Owner, their Independent UnFranchise Owner’s Web Portal and the Preferred Customer line at 1-800-750-016. All orders must be filled out completely.
UnFranchise Owners electing to pick up orders at Market Australia distribution centre must submit their order at least 48 hours prior to the scheduled pick-up day. NO orders will be processed unless paid for at the time the order is submitted.
Third-Party Pick-Ups: UnFranchise Owners who are picking up another UnFranchise Owner’s order may do so only if the UnFranchise Owner picking up the order has written permission from the ordering UnFranchise Owner, or the ordering UnFranchise Owner must write “pick up by: (name of UnFranchise Owner picking up the order)” in the “Ship To” box on the order form.
Australian Identification Required: Orders may be picked up at the Market Australia distribution centre by only either the paying UnFranchise Owner or the person for whom the order was placed (the filing UnFranchise Owner). The following identification and documentation is required for pick-up at the Market Australia distribution centre:
UnFranchise Businesses Under Personal Name(s): To pick up products paid for by UnFranchise Businesses listed under one's personal name, UnFranchise Owners must show a valid photo identification matching either the paying UnFranchise Owner or the person for whom the order was placed (the filing UnFranchise Owner).
UnFranchise® Businesses Under a Company Name: To pick up products paid for by UnFranchise Businesses listed under a company name, UnFranchise Owners must show a copy of the company resolution identifying the principals of the company, along with a valid photo identification matching either one of the identified principals or the person for whom the order was placed (the filing UnFranchise Owner).
UnFranchise Businesses Under a Trust: To pick up products paid for by UnFranchise Businesses listed as a trust, UnFranchise Owners must show a copy of the trust document identifying the trustee(s), along with a valid photo identification matching either one of the trustees or the person for whom the order was placed (the filing UnFranchise Owner).
Pick-Up Times: Pick-up orders may only be picked up between the hours of 9:00 a.m. and 2:00 p.m. AEST, Monday through Friday, at the Market Australia Office.
It is advisable to call UnFranchise Services prior to coming to the distribution centre for order pickup, in case of delays in processing.
All orders must be inspected prior to leaving the distribution centre.
All pick-up orders must be picked up within seven business days of the order being placed. Orders not picked up will be shipped to the paying UnFranchise Owner’s address with shipping charges debited from his or her account.
Documentation: All orders must state “PICK-UP” in the shipping address box on the product order form. For online orders, UnFranchise Owners must check the box under the "Shipping Address" section indicating, "Yes, I want to pick up my shipment." Do not mail in any order copies to Market Australia when using the pickup order process. This may result in an UnFranchise Owner being double charged.
Limitations: There may be products that cannot be picked up at the distribution centre because they are shipped directly from the vendor/manufacturer. Call UnFranchise Services to verify prior to writing a pickup order.
All negotiable instruments must be made out to Market Australia and sent directly to the company along with the product order form.
All orders must be prepaid by money order, cashier’s cheque, certified cheque, approved personal cheque, an approved VISA or MasterCard credit card or existing credit on account. NO CODs will be accepted. Using a credit card belonging to another individual is strictly prohibited unless that individual is a spouse or, in the case of a business-entity UnFranchise Business, a documented principal of the business entity.
Money Orders/Cashier’s Cheques/Certified Cheques: Please include your ID number on the money order/cashier’s cheque/certified cheque and, if applicable, the name of the UnFranchise Owner to whom BV is being assigned. The money order/cashier’s cheque/certified cheque must be signed by the UnFranchise Owner who is paying for the order. Orders paid by money orders, cashier’s cheques, or certified cheques will be processed same day of receipt, if the order is acceptable according to the following provisions. Money orders/cashier’s cheques/certified cheques will only be accepted for:
First-time orders;
Orders paid by UnFranchise Owners who are currently on UnFranchise AutoShip and/or have lost Cheque Writing Privileges with Market Australia, as long as the money order/cashier’s cheque/certified cheque is signed by the paying UnFranchise Owner; or
The resolution of non-sufficient fund situations.
Note: Except for first-time orders, all orders paid by money order/cashier’s cheque/certified cheques will automatically ship to the paying UnFranchise Owner’s shipping address that is in the computer database.
Personal Cheques: Personal cheques will be deposited same day of receipt. All orders paid by personal cheque will be held 15 business days before the orders are shipped, unless the ordering UnFranchise Owner has Cheque-Writing Privileges. Include your ID number on the personal cheque and, if applicable, the name of the UnFranchise Owner to whom BV is being assigned. Also see Cheque-Writing Privileges.
Credit Cards: UnFranchise Owners may use their own approved VISA or MasterCard credit cards for payment. These orders will be processed the day of receipt. Note: Market Australia will not accept credit card cheques.
Credit On Account: Funds may be deposited with Market Australia and drawn upon as payment. However, the UnFranchise Owner must give Market Australia instructions to do so by writing “Use Credit on Account” at the top of the order form. Funds will not be drawn against an account automatically. When funds are drawn from a Market Australia account, they are drawn from the credit account of the country indicated by the shipping address of the transaction. UnFranchise Owners may not transfer funds from their Market Australia account into other UnFranchise Owners’ Market Australia accounts, except specifically to clear a debit in the recipients’ account. UnFranchise Owners may not deposit funds into other UnFranchise Owners’ Market Australia accounts, except specifically to clear a debit in the recipients’ account. All requests to add credit to Market Australia accounts must be submitted on a Product Order Form.
Automatic Bank Drafts: Automatic bank drafts may be arranged with Market Australia to draw upon an UnFranchise® Owner’s chequing account on a set date each month, provided proper paperwork to execute this process has been submitted, and the UnFranchise Owner’s bank is capable of implementing this system.
Non-Sufficient Funds: All payments returned or denied for non-sufficient funds will be treated in accordance with the policies and procedures concerning non-sufficient funds [see Non-sufficient Funds (NSF)].
Order Without Payment or Payment Without Order Form: All orders received without acceptable form of payment enclosed will be sent back to the UnFranchise Owner unfilled. Payments without acceptable order forms will be sent back to the UnFranchise Owner.
Paying UnFranchise Owner: The paying UnFranchise Owner must complete the very top of the order form (Name and ID Number) to ensure proper credit/debit information is entered and sales tax is calculated appropriately (if applicable).
Use Of A Voucher: A Market Australia voucher will be issued for any Market Australia-branded product that had a BV amount credited to it (or IBV in certain situations) when the product was published as available but is discontinued at the time the order is to be filled. The UnFranchise Owner’s list of available vouchers can be found at UnFranchise.com only and is no longer mailed in paper form. This voucher may be used to purchase Market Australia-branded products, under the following terms and conditions:
The voucher may be redeemed online at UnFranchise.com, mailed to Market Australia along with a mailed-in order to which the voucher is to be applied. Redemption online is encouraged to ensure proper and prompt credit. When placing any online product order, the opportunity to apply an available voucher is offered.
The UnFranchise Owner must redeem the voucher within 90 days of the date issued. The voucher, along with an accompanying order, must be received by Market Australia within 90 days of the issue date.
The voucher must be used toward one order. It can only be used by the UnFranchise Owner to whom it was issued and cannot be used toward payment for any other UnFranchise Owner’s order.
The cost of the Market Australia branded product and the BV/IBV of the product on the order for which the voucher is redeemed must be greater than or equal to the amount of the voucher.
The BV/IBV amount represented by the voucher will be subtracted from the order on which the voucher is redeemed. For example, an UnFranchise Owner receives a voucher for a product that is worth 50 BV. The UnFranchise Owner redeems the voucher on a subsequent order that includes available product worth a total of 80 BV. On that subsequent order, the total BV amount would only be 30 BV, because 50 BV was already credited on the order for which the voucher was issued.
The dollar amount on the voucher has already been paid by the UnFranchise Owner on the order for which the voucher was issued. This dollar amount will be credited to the order on which the voucher is redeemed. For example, an UnFranchise Owner receives a voucher for a product that has an UnFranchise Cost of AUD$30.00. The Owner redeems the voucher on a subsequent order that normally would have a total UnFranchise Cost of AUD$70.00. On that subsequent order, the UnFranchise Owner would only be charged based on a total UnFranchise Cost of AUD$40.00.
Shipping cost, administrative fees, and sales tax (if applicable on the original order, including for the unavailable product. The voucher amount will include only the UnFranchise Cost of the unavailable product. Administrative fees and sales tax charged for the original product will be applied to the UnFranchise Owner account and, in the event the shipping charges for the original order exceeded the actual shipping charge when the unavailable product was deleted, the difference will be included in the Credit on Account. For the redeemed order, all shipping cost, administrative fees, and sales tax (if applicable) will be charged based on the UnFranchise Cost of the entire order on which the voucher is redeemed, including the item for which the voucher is being redeemed. Then, the UnFranchise Owner may apply a voucher to the new order, for product only.
Vouchers may not be applied to cover shipping costs, administrative fees or sales tax.
Any voucher not redeemed within 90 days of issue will be rendered nonredeemable and without monetary value.
UnFranchise Management System Members (Mailed Orders): Market Australia will process the UnFranchise Owner’s order twice if necessary (once each consecutive business day). If the credit card is declined the second time, the order will be cancelled, and a courtesy letter will automatically be sent to the UnFranchise Owner as notification of order cancellation. If a credit card is denied on Friday and accepted on the second attempt, Business Volume will be credited for Monday of the following week, or the week the credit card was accepted.
UnFranchise Owners may have up to four (4) of their own credit cards on file for use. UnFranchise Owners may add their own additional credit cards or change current credit card information on UnFranchise.com or by mailing the new numbers on a signed Credit Card Agreement and indicating that it is for credit card number changes only.
If the UnFranchise Owner request to use a credit card that is not on file at the time the order is placed, the order will not be processed.
It is the UnFranchise® Owner’s responsibility to ensure that Market Australia is notified of new expiration dates. Even though there may be available credit, the card could be denied due to an incorrect expiration date. The result is the same as a denial!
UnFranchise Owners must designate on each order which credit card they want to use. If no credit card is indicated, or if the UnFranchise Owner only writes “Use Credit Card on File,” Market Australia will attempt to charge the first card that is on file in the computer database. If the card declines on the first attempt, Market Australia will attempt the same card on the second attempt. In the event of a decline, Market Australia will not try additional credit cards that may be on file to attempt to process the order.
Market Australia will not accept credit card cheques. Orders placed using a credit card cheque will have the order and cheque returned unprocessed.
Chargebacks/Disputes: UnFranchise Owners seeking a refund for products purchased from Market Australia must abide by the Buy Back Guarantee and the Return Merchandise Policy. UnFranchise Owners seeking a refund must contact their upline Certified Executive Coordinator first, and subsequently Market Australia if necessary, as specified in the Return Merchandise Policy, before attempting a credit card chargeback for products purchased from Market Australia.
UnFranchise Owner Liability: Market Australia reserves the right to revoke all credit card privileges (including the credit card option of UnFranchise AutoShip) of UnFranchise Owners who request a chargeback from their bank or credit card company.
Executive Coordinator Liability: Consistent with the Buy Back Guarantee and Return Merchandise Policy, for any credit card chargeback made by UnFranchise Owners, Market Australia reserves the right to recover that dollar amount from the upline Certified Executive Coordinator(s) by the implementation of the Commission Reversal Process.
If an UnFranchise Owner orders a product that is unavailable at the time the order is processed, the packing slip returned with the other products in that UnFranchise Owner’s order will be marked “BO” (back order). When an item is back-ordered, the computer will search daily for all invoices containing back orders. As the back-ordered item becomes available, back orders will be processed and shipped automatically.
Product orders that are submitted with insufficient funds will be shipped minus product as equal as possible to the amount of funds that were shorted. If the UnFranchise Owner wants the materials or products that were deleted on the “Short Order,” a new Product Order Form must be filled out for those items.
UnFranchise Owners have a Market Australia credit account for each country in which they are authorised to do business. UnFranchise Owners are allowed to use credits on these accounts only for transactions for the country indicated on the specific account; for example, if a UnFranchise Owner has a credit on his/her Market Australia account, then that credit may be used only for a transaction that will be shipped to Australia and/or credited as an Australia transaction. GLOBAL.SHOP.COM credits are applied to the “home country” credit account. UnFranchise Owners are allowed no more than an AUD$10.00 debit on any Market Australia account at any time.
Product Deduction: If an UnFranchise Owner submits an order that results in an overall debit on his/her Market Australia account of greater than AUD$10.00, product will be deducted until the transaction results in an overall debit on the Market Australia account of AUD$10.00 or less. If product cannot be deducted to allow partial shipment and also maintain a debit of AUD$10.00 or less, no product will be shipped and funds from the order will be credited to the UnFranchise Owner’s Market Australia account.
Account Information: Credits and debits are displayed on the packing slips that UnFranchise Owners receive with shipments. The amount listed on a particular packing slip is the overall credit or debit on the UnFranchise Owner’s Market Australia account at the conclusion of that particular transaction. If subsequent transactions take place, which affect the UnFranchise Owner’s Market Australia account, the credit or debit amount will of course change.
Credit On Account: It is highly recommended that UnFranchise Owners maintain a credit balance on their accounts to avoid product deductions (and possible BV reductions) on orders, which could affect the Monthly Accrual Option and/or minimum activity requirements.
UnFranchise Owners may not transfer funds from their Market Australia account into other UnFranchise Owners’ Market Australia accounts, except specifically to clear a debit in the recipients’ account.
UnFranchise Owners may not deposit funds into other UnFranchise Owners’ Market Australia accounts, except specifically to clear a debit in the recipients’ account.
All requests to add credit to Market Australia accounts must be submitted on a Product Order Form.
All requests to receive a refund on an UnFranchise Owner’s credit account should be submitted in writing, to the attention of the Refunds Department.
UnFranchise Owners may not transfer funds between accounts, i.e., from one's Market Australia account to one's Market America account, etc.
In the event Market Australia receives a government levy or court order requiring UnFranchise Owner property in Market Australia possession to be paid to a governmental entity or to a creditor of the UnFranchise Owner, any funds held in the Credit on Account will be diverted as ordered and a processing fee of AUD$30.00 charged against the UnFranchise Owner’s commissions and/or Credit on Account.
Product orders not mailed to the Market Australia post office box address will not be processed the same day as they are received unless the order was sent overnight or by express mail.
The Market Australia UnFranchise® AutoShip allows UnFranchise Owners to place a standing order assigned to their BDC-001 to meet monthly BV and, if applicable, IBV requirements and to assign excess/overflow BV/IBV in accordance with placement policies. By setting up Transfer Buy online at UnFranchise.com or submitting a paper UnFranchise AutoShip Authorisation and executing the method of payment, this programme will automatically order and ship the selected products each and every month. UnFranchise Owners may choose between Auto Bank Draft, VISA or MasterCard as the method of payment. UnFranchise Owners should not attach any funds (cheque or money orders) to their paper UnFranchise AutoShip Authorisation Form.
Automatically Assigned Monthly AutoShip Date: When an UnFranchise Owner elects the UnFranchise AutoShip, the system will automatically determine the date of the monthly UnFranchise AutoShip transaction to occur seventeen (17) days prior to the respective UnFranchise Owner’s monthly Q-Date, to ensure processing timely to meet compensation plan requirements. The monthly draw against the selected method of payment will commence on the assigned draft date and product shipment will follow applicable shipping processes.
New UnFranchise Owner Enrolling in UnFranchise AutoShip: A new UnFranchise Owner’s first UnFranchise AutoShip transaction will be calculated to occur seventeen (17) days prior to the end of the UnFranchise AutoShip enrollee’s first quarter, as the new UnFranchise Owner has a grace period for monthly requirements.
Existing UnFranchise Owner Enrolling in UnFranchise AutoShip Program: The monthly UnFranchise AutoShip start date will be calculated for existing UnFranchise Owners to occur seventeen (17) days prior to the next monthly Q-Date.
Sales Representatives and UnFranchise Owners Not Yet Qualified: The Start Date is used to determine the AutoShip triggering for these business owners; the system will calculate the UnFranchise AutoShip transaction monthly, seventeen (17) days prior to the Start Date.
Accrual Protection: Selection of the Accrual Protection option will ensure that UnFranchise Owners who earn commissions within the first 90 days of their Start Date will have UnFranchise AutoShip start early to meet accrual requirements, while any UnFranchise Owner whose monthly volume requirements increase to qualify for Monthly Accrual will automatically see the UnFranchise AutoShip order multiplied to cover the difference. This option also protects the UnFranchise Owners where there is change in product price or availability to ensure AutoShip order adjustment to meet volume requirements.
Direct Debit System/Auto Bank Draft: It is the UnFranchise Owner’s responsibility to ensure their respective bank is set up on the Direct Debit system. If the bank draft system is the selected method of payment, UnFranchise Owners need to be aware that it takes up to thirty (30) days to obtain verification with the bank.
Use of Credit Card: Primary and Secondary Credit Cards may be kept on file for UnFranchise AutoShip Orders.
Primary Credit Cards: Market Australia will attempt to charge the Primary Credit Card for UnFranchise AutoShip Orders. If the Primary Credit Card is declined on the first attempt for an authorised reason Market Australia will attempt to charge the Primary Credit Card again the following business day. If the initial decline of the Primary Credit Card is for an unauthorised reason, Market Australia will not charge the Primary Credit Card a second time and will instead attempt to charge the Secondary Credit Card the following business day. If there is no Secondary Credit Card on file, the UnFranchise Owner’s order will be cancelled on the first unauthorised decline and a courtesy notice of order cancellation will be sent to the UnFranchise Owner.
If the Primary Credit Card is declined twice, Market Australia will charge the Secondary Credit Card. If no Secondary Credit Card is on file, that month’s order will be cancelled, and a courtesy letter will be sent to the UnFranchise Owner as notification of order cancellation. If a UnFranchise AutoShip order is cancelled due to a credit card decline, an order with payment may need to be submitted before the UnFranchise Owner’s Q-date. If an UnFranchise Owner’s monthly order is cancelled due to credit card declines for two consecutive months, the UnFranchise Owner’s overall UnFranchise AutoShip will also be cancelled, and the UnFranchise Owner must submit a new UnFranchise AutoShip Form or resubmit a request for UnFranchise AutoShip online to reinstate the UnFranchise AutoShip Programme.
Secondary Credit Cards: Market Australia will attempt to charge the Secondary Credit Card as described above. Market Australia will only attempt to charge the Secondary Credit Card once. If the Secondary Credit Card is declined, that month’s order will be cancelled, and a courtesy notice of order cancellation will be sent to the UnFranchise Owner. If a credit card UnFranchise AutoShip order is cancelled due to a credit card decline, an order with payment may need to be submitted before the UnFranchise Owner’s Q-date. If an UnFranchise Owner’s monthly order is cancelled due to credit card declines for two consecutive months, the UnFranchise Owner’s overall UnFranchise AutoShip will also be cancelled, and the UnFranchise Owner must submit a new UnFranchise® AutoShip Form or resubmit a request for UnFranchise AutoShip online to reinstate the UnFranchise AutoShip Programme.
It is the UnFranchise Owner’s responsibility to make sure credit is available.
It is the UnFranchise Owner’s responsibility to ensure that Market Australia is notified of new credit card expiration dates on credit cards used for orders. Even though there may be available credit, the card could be declined due to an incorrect expiration date. The result is the same as a decline.
UnFranchise Owners on UnFranchise AutoShip who need to change their credit card number or expiration date may do so on their UnFranchise.com account or mail the information with the UnFranchise Owner’s signature to Data Processing. For most other types of changes, Market Australia requires a newly completed UnFranchise AutoShip Form. UnFranchise Owners may also make these changes online through their UnFranchise.com account.
Other Account Holders: All UnFranchise AutoShip orders must be paid for by the UnFranchise Owner whose name appears on the UnFranchise AutoShip Authorisation and Order Form using his/her own credit card or chequeing account on file. The only exceptions are if the credit card/bank account owner is a spouse or in the case of a business-entity UnFranchise Business a documented principal of the business entity. In such cases, the UnFranchise AutoShip and Order Form must be signed by both individuals and must be accompanied by a notarised letter from the owner of the credit card or bank account authorising its use. Noncompliance will result in the UnFranchise AutoShip order not processing.
UnFranchise Owners Cancelling Their UnFranchise AutoShip: UnFranchise Owners may cancel their UnFranchise AutoShip standing order at any time by providing Market Australia 30 days written and signed notice. Cancellation of UnFranchise AutoShip does not terminate the UnFranchise Business, nor does termination of the UnFranchise Business effect UnFranchise AutoShip standing orders. If UnFranchise Owners are terminating their UnFranchise Business, they should indicate such termination in writing in addition to the cancellation of UnFranchise AutoShip and vice-versa. Note: If UnFranchise Owners have both BV and IBV items on their UnFranchise AutoShip, then a cancellation of UnFranchise AutoShip would result in the cancellation of the entire UnFranchise AutoShip, including both BV and IBV items.
Market Australia Cancelling UnFranchise AutoShip: The return of an UnFranchise Owner’s UnFranchise AutoShip orders can result in the cancellation of his/her UnFranchise AutoShip.
One Return: When Market Australia receives a returned UnFranchise AutoShip order, UnFranchise Owners have 30 days from the date of Market Australia’s receiving the product back to request that it be reshipped. Market Australia reserves the right to cancel immediately an UnFranchise Owner’s UnFranchise AutoShip if the UnFranchise Owner has not requested that the order be reshipped within the 30 days from the date of Market Australia’s receiving the product back. If UnFranchise AutoShip is cancelled for this reason, UnFranchise Owners must submit a new UnFranchise AutoShip Form to reinstate UnFranchise AutoShip.
Two Returns: Market Australia reserves the right to cancel immediately an UnFranchise Owner’s UnFranchise AutoShip upon receipt of two or more UnFranchise AutoShip orders returned to Market Australia for any reason. If UnFranchise AutoShip is cancelled for this reason, UnFranchise Owners must submit a new UnFranchise AutoShip Form to reinstate UnFranchise AutoShip.
Changing Products: UnFranchise Owners may change the products on the standing order provided Market Australia is given 30 days’ notice on an original UnFranchise AutoShip Authorisation Form, or UnFranchise Owners may change products online (online changes to product on UnFranchise AutoShip must be submitted by the Friday of the week prior to the next draft week). Note: Although UnFranchise Owners may change the products on their UnFranchise AutoShip order periodically, the programme is not designed for UnFranchise Owners to change products every month or two. This defeats the purpose of the programme pulling automatically each month without UnFranchise Owners having to send in more paperwork or keep up with multiple changes. If UnFranchise Owners plan to change products every month or so, they may be better off submitting manual orders each month to satisfy the Monthly Accrual Option and/or the IBV Monthly Accrual Option.
UnFranchise AutoShip Shipping Destination: Standing UnFranchise AutoShip orders will ship only to a designated address in the Home Country of the UnFranchise Owner.
All Personal Business Volume (PBV) and Personal Internet Business Volume (IBV) must be assigned either to the purchasing UnFranchise Owner’s own personal BDC(s) (including reentry BDCs) or to the original BDC(s) (not including reentry BDCs or BDC-001, with the exception of those who established their business with a single BDC entry) of one of their personally sponsored UnFranchise Owners who are eligible for such assignment as provided in this Section. UnFranchise Owners may only designate one personally sponsored UnFranchise Owner to assign volume to per quarter.
An UnFranchise Owner may assign PBV and PIBV to the original BDCs (not including the BDC-001) to those Unfranchise Owners who are not a designated placement if they are within 90 days of their start date, personally sponsored, qualified, active and have registered for UnFranchise AutoShip.
Product Orders: Orders must be paid for by the UnFranchise Owner purchasing the product. The assignment of BV/IBV for UnFranchise AutoShip orders follows standard placement guidelines as provided in this Chapter. The option for assignment of excess/overflow BV/IBV is offered at sign-up for the UnFranchise AutoShip programme and may be changed when desired.
Sale of Product to UnFranchise Owners: An UnFranchise Owner may sell product to another UnFranchise Owner. However, the purchasing UnFranchise Owner must make the cheque or money order payable to Market Australia. The order shall be assigned to the purchasing UnFranchise Owner’s BDC(s), and the product must be shipped to the selling UnFranchise Owner.
Sale of Product to Sales Representatives: Sales Representatives may purchase products from UnFranchise Owners. UnFranchise Owners may purchase product with those monies assigning Business Volume (BV) and/or Internet Business Volume (IBV) at their discretion (according to standard placement guidelines as provided in this Chapter).
Assignment of BV/IBV for UnFranchise AutoShip Orders: The assignment of BV/IBV for UnFranchise® AutoShip orders follows standard placement guidelines as provided in this Chapter. The option for assignment of excess/overflow BV/IBV is offered at signup for the UnFranchise AutoShip programme and may be changed when desired.
Incomplete BV and/or IBV Assignment Guidelines:
Incomplete BDC Information: If the BV/IBV assignment on a product order form is incomplete as to which BDC(s) to assign the BV/IBV, then the BV/IBV will be placed in the BDC-001 of the UnFranchise Owner for whom the order was placed (the filing UnFranchise Owner).
Incomplete BV and IBV Amount Information: If the BV/IBV assignment on a product order form is incomplete as to the amounts of BV/IBV to be assigned to multiple BDCs, then any BV/IBV amounts that can be definitively assigned will be assigned as requested, and the remaining BV/IBV amount in dispute will be assigned among the remaining BDCs as the BV/IBV amount permits.
Normal Sequence of BV and IBV Assignment: BV/IBV will be assigned according to the normal sequence of BV/IBV assignment on the product order form, starting in order from box No. 1 and ending with box No. 5.B, regardless of whether it is actually a first-time order or not. If the BV/IBV amount information is incomplete for any step in the normal sequence of BV/IBV assignment on the order form, then Data Processing will skip to the next step in the normal sequence until all BV/IBV amounts that can be definitively assigned are assigned. Then Data Processing will go back through the normal sequence of BV/IBV assignment to any boxes that are not resolved and assign any remaining BV/IBV. The only exception to this is for first-time orders on which box No. 2 is indicated (see below).
Box No. 2 — First-time order: If any part of box No. 2 is indicated on the filing UnFranchise Owner’s first-time order, the normal sequence of BV assignment for box No. 2 is as follows:
200 BV, BDC-001
50 BV, BDC-002
50 BV, BDC-003
any additional amount requested for BDC-002
any additional amount requested for BDC-003.
If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box No. 2 is completed.
If there is no other BV indicated to be assigned elsewhere, and there is an overage of BV after completing all five steps for box No. 2 indicated above, then all additional BV will be assigned to BDC-003.
Box No. 2 — Non-first-time orders: If any part of box No. 2 is indicated on any order after the filing UnFranchise Owner’s first-time order, the normal sequence of BV assignment for box No. 2 is as follows:
Any amount requested for BDC-002
Any amount requested for BDC-003
If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box No. 2 is completed.
If there is no other BV indicated to be assigned elsewhere and there is an overage of BV after completing both steps for box No. 2 indicated above, then all additional BV will be assigned to BDC-003.
Box No. 3 — Reentries: If any part of box No. 3 is indicated, then any BV indicated will be assigned as available to the filing UnFranchise Owner.
If the reentry request is valid, then the BV will be assigned to the reentry BDC.
If the reentry request is invalid, then the BV will be assigned to the filing UnFranchise Owner’s BDC-001.
BV and IBV overage: If there is more BV/IBV on the order than the UnFranchise Owner has indicated and the excess/overflow has not been assigned, the remaining BV/IBV will be assigned to the last BDC in the Data Processing placement sequence for that particular order.
Splitting BV and IBV evenly: The only time BV/IBV will be split evenly among multiple BDCs indicated will be when no BV/IBV amounts are indicated for any of the remaining BDCs, so Data Processing can in no way determine the intended amounts to be assigned to those remaining BDCs.
IBV awarding process
Orders with IBV from Market Australia-branded products, Shopping Annuity® products and OneCart stores will have the IBV awarded when the order is placed/paid for.
Orders containing IBV from Partner Stores will appear in your Pending IBV Report until the IBV is awarded. Partner Store IBV will be awarded on the subsequent monthly anniversary of the order placement, following the receipt of payment by Market Australia from the Partner Store.
Once Market Australia receives payment from the Partner Store:
The IBV will be awarded on the subsequent monthly anniversary of the order date.
Example: An order placed on April 5 that the vendor pays out on April 19 would have the volume award date of May 5.
UnFranchise Owners will be notified that they have IBV that has an award date.
The order in the Pending IBV Report will be given an award date.
IBV will be automatically placed on the award date in a Business Development Center (BDC) based on your current IBV Auto Placement settings at 10:30 p.m. AEST.
Once IBV is awarded, the IBV can be found in other UFMS Reports (e.g., Sales Volume/Detailed Sales Report, Network Sales Volume, etc.) and will no longer appear on the Pending IBV Report.
Eligibility of designated personally sponsored UnFranchise Owners for assignment of BV/IBV: An UnFranchise Owner may assign BV/IBV to the BDC-002 or BDC-003 of one designated and personally sponsored qualified UnFranchise Owner per quarter who has 1) exercised the Monthly Accrual Option by ordering UFMS and placing the requisite PBV with themselves as the paying ID, into their BDC-001 (UFO-50BV; C-100BV; EC and above-150BV), by the end of their previous Q-month; and 2) registered a standing monthly UnFranchise AutoShip order with T, N or W status.
Note: Volume assignment is not available to the BDCs of personally sponsored HP1 UnFranchise Owners, non-profit organisations, WebCenter Pro Affiliates or Sales Representatives.
Eligibility of new personally sponsored UnFranchise Owners for assignment of BV/IBV: A new personally sponsored UnFranchise Owner is one that is within 90 days of their start date. An UnFranchise Owner may assign BV/IBV to BDC-002 or BDC-003 of their new personally sponsored UnFranchise Owners who are qualified, active and have registered a standing monthly UnFranchise AutoShip order with T, N or W status.
Note: Volume assignment is not available to the BDCs of personally sponsored HP1 UnFranchise Owners, non-profit organizations, WebCenter Pro Affiliates or Sales Representatives.
UnFranchise Owners Not Personally Sponsored: Business Volume (BV) or Internet Business Volume (IBV) attempted to be assigned to BDCs of Independent UnFranchise Owners not personally sponsored by the purchasing UnFranchise Owner will result in the BV and/or IBV being assigned to the paying UnFranchise Owner’s BDC-001. Independent UnFranchise Owners who do not have sponsorship rights due to Same Household, etc., may not have BV/IBV assigned to their personal BDC(s) by other Independent UnFranchise Owners, including the UnFranchise Owner who originally sponsored them into the business. If such Independent UnFranchise Owners regain sponsorship rights, then their sponsor would again be allowed to assign BV/IBV to the personally sponsored UnFranchise Owner’s original BDC(s) (not including reentry BDCs), provided the personally sponsored UnFranchise Owner is eligible for assignment.
Personally Sponsored UnFranchise Owners Reentry BDCs: Business Volume (BV) and/or Internet Business Volume (IBV) attempted to be assigned to reentry BDCs of personally sponsored UnFranchise Owners will result in the BV and/or IBV being assigned to the personally sponsored UnFranchise Owner’s placing the volume’s own BDC-001.
BV and/or IBV Assignment Deadlines: For assigned BV/IBV to count for a given week-ending Friday, the following deadlines apply:
Mailed/Overnight Mail orders must be received by 1:59 p.m. AEST.
1800 telephone orders must be received by 4:59 p.m. AEST.
Online orders from customer facing sites (AU.SHOP.COM, SHOPGLOBAL.COM, isotonix.com, motivecosmetics.com, getlayered.com, lumieredevie.com, tlsSlim.com, etc.) placed by registered Preferred Customers by 11:59 PM AEST on Friday will count towards the current period if the UFO has a current UFMS Subscription. If the UFO does not have a current UFMS Subscription orders placed by 4:59 PM AEST will count towards the current period.
Electronic Orders by UnFranchise Management System (UFMS) members must be received by 11:59 p.m. AEST.
Electronic orders by non-UFMS members using an electronic current account must be received by 4:59 p.m. AEST. Orders received on Saturday count for Monday.
Note: The determination to extend the normal ordering deadline is completely at the discretion of Market Australia. If Market Australia determines that there was not enough downtime to warrant an extension past the 11:59 p.m. AEST deadline for Online Electronic Ordering, then any orders received by Market Australia after 11:59 p.m. AEST will be credited for the following week.
UnFranchise Owners are required to track all product orders using the Inventory Management Tool located on UnFranchise.com.
All orders placed by an UnFranchise Owner, including AutoShip, are automatically entered into the Inventory Management Tool. UnFranchise Owners must create a sales receipt for all products sold. Once a sales receipt is created for a product, it will be removed from the Inventory Management tool. All unsold products in the Inventory Management Tool from a previous quarter must have an assigned status of (1) Personal Use, (2) Promotional/Advertising, (3) Damaged/Expired, or (4) Keep in Inventory by the end of the calendar quarter. An UnFranchise Owner will not be able to place additional orders until each unsold product from the previous quarter is assigned a status in the Inventory Management Tool (UnFranchise AutoShip orders, orders drop-shipped to registered Preferred Customers and customer orders placed on Market Australia websites (AU.SHOP.COM, au.motivescosmetics.com, au.tlsSlim.com, etc.) will still be processed with no interruption).
Note: Orders drop-shipped to registered Preferred Customers and customer orders placed on Market Australia websites (AU.SHOP.COM, au.motivescosmetics.com, au.tlsslim.com, etc.) will automatically create Sales Receipts and will not be entered into the Inventory Management Tool.
UnFranchise® Owners who are members of the UnFranchise Management System (UFMS) may request a quote for discounted prices on Market Australia-branded products being sold to commercial establishments for onsite use (e.g., cleaning supplies, coffee, personal care, etc.), or to establishments for resale provided the establishment generates greater than 51% of its revenue from selling a service (e.g., spas, salons, pet care, etc.).
Limitations:
Any commercial account that purchases bulk product for resale is strictly forbidden. For example, if an UnFranchise Owner obtains a commercial quote to sell Snap® to a Kmart, then Kmart cannot in turn resell that product to its customers. However, if Kmart wanted to purchase Snap to clean its warehouse floor and not to resell, then it would be allowed to purchase the product.
UFOs that are UFMS member may not obtain commercial quotes for any downline UnFranchise Owner who is not a UFMS member.
Commercial quotes on Health and Nutrition supplements will not be given.
If a commercial quote is approved for a reduced price per unit, the BV amount credited per unit will also be adjusted.
If products are for resale, selling for less than the Suggested Retail Price is prohibited.
Only one (1) Commercial Quote Request Form per commercial establishment shall be considered for approval at a time.
Registration Procedure
The Commercial Quote Request Form must be filled out completely, or it will be returned to the UnFranchise Owner.
The Product and Pricing section (page 2 of the Commercial Quote Request Form) must be filled out completely (Product Name, Product ID#, Quantity, Reason for special quote, and Target Price per unit), or the Commercial Quote Request Form will be returned to the UFO.
In addition to the Commercial Quote Request Form, the following documents must be attached to the commercial establishment’s initial (first time only) Commercial Quote Request Form:
A photograph of the commercial establishment’s physical location with the address clearly visible.
The Commercial Quote Request Form should be mailed to Market Australia, with attention to the Commercial Account Coordinator. A response will be mailed back within 72 hours.
Confirmation of Commercial Quote Request Form approval or denial email will be provided within five (5) business days (“Commercial Quote Approval/Denial Letter”). UFOs may receive a phone call confirming receipt of the Commercial Quote Approval or Denial Letter.
Approval: Only one UnFranchise Owner at a time will be considered for a commercial quote for a respective commercial account.
A Commercial Quote for the respective commercial establishment is valid for 90 days from the date of approval.
After 90 days, the commercial quote will expire and a new Commercial Quote Request Form must be submitted.
If an order attempting to make use of the commercial quote is received after the 90-day approval period, the order will be sent back to the UnFranchise Owner unprocessed.
Ordering:
Orders must be submitted to the company using the standard order form in the “Downloads” section on UnFranchise.com.
If any of the following guidelines are not met, the order will be sent back to the UnFranchise Owner:
The order must contain only products that were approved on the Commercial Quote Request Form;
The order must total be for one product greater than or equal to AUD$2,500.00, before adding any additional charges, such as tax, shipping, etc.
A copy of the Commercial Quote Approval letter of approval for the commercial quote must accompany the order form when submitted.
Termination of Commercial Quote Account
Market Australia reserves the right to rescind approved commercial quote accounts if it is discovered that the respective service establishment is selling product below suggested retail price and/or selling products to another UFO or preferred customers registered to another UFO.