The Preferred Customer Program has been developed and initiated by Market Australia as the foundational element in which to engage the One-to-One Marketing concept. For Preferred Customer support, contact the Preferred Customer Program support team via email at pcpsupportau@marketamerica.com. The following are policies and procedures for enrolling and maintaining Preferred Customers.
There is no cost to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
Help your customer fill out a Preferred Customer registration form, which can be found in the “Support Materials” section of your UnFranchise® Business Account. Enter this information online on your UnFranchise Business Account in the Preferred Customer Area along with the BV assignment of your Preferred Customer. The UnFranchise Owner is to contact the new Preferred Customer with their ID and password and welcome them to the Preferred Customer Program.
Manually register your new Preferred Customer through your UnFranchise Business Account in the Preferred Customer Area along with the BV assignment of your Preferred Customer. The UnFranchise Owner is to contact the new Preferred Customer with their ID and password and welcome them to the Preferred Customer Program.
A prospective Preferred Customer may register online to become a Preferred Customer via an UnFranchise Owner’s AU.SHOP.COM site. Once the registration is completed and submitted, a Preferred Customer ID and password are immediately assigned to the online applicant, who is welcomed to the Preferred Customer program and may begin shopping immediately. The UnFranchise Owner will receive an email notification that they have a new Preferred Customer. The UnFranchise Owner should send an introductory email welcoming the Preferred Customer.
BV placement is the UnFranchise Owner’s nine-digit ID plus the extension. UnFranchise Owners may only assign BV to one of their own personal BDCs or an original BDC of a personally sponsored UnFranchise Owner currently on UnFranchise AutoShip.
Preferred Customers are lifetime Preferred Customers as long as they make a minimum of one purchase within 365 days. There is no renewal of a Preferred Customer.
There is no cost for signing up a Preferred Customer.
The Market Australia eDirect is an online catalogue sent quarterly to current Preferred Customers who have valid email addresses.
Changes of name, address, BV assignment and profile information can be made online via your UnFranchise.com account in the Preferred Customer area.
In the event a Preferred Customer is assigned multiple ID numbers by accident, any Preferred Customer ID numbers other than the original ID number should be deleted online.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
Two convenient ways for a Preferred Customer to place orders:
Log in to the UnFranchise Owner’s AU.SHOP.COM site 24 hours a day, seven days a week.
Order directly from the Market Australia UnFranchise Owner.
When a Preferred Customer places an order online through the UnFranchise Owner’s website that has iTransact, the UnFranchise Owner will receive 100% of the net retail proceeds in their bank account set up through iTransact. The order must either be filled and shipped by the UnFranchise Owner or passed along to Market Australia to be fulfilled. UnFranchise Owners passing orders to Market Australia for fulfilment are subject to shipping and handling fees, administrative fees, and taxes where applicable. BV placement is assigned by the UnFranchise Owner when the order is passed along to Market Australia to be fulfilled.
When a Preferred Customer places an order online through the UnFranchise Owner’s AU.SHOP.COM site that does not have iTransact, the UnFranchise Owner will receive 100% of the gross retail profit (less the shipping and handling fees, administrative fees, taxes where applicable, any applicable coupons and a fee equal to 3% of the sale price) as a credit on account at Market Australia. The order will be automatically filled and shipped by Market Australia. BV will be placed according to the UnFranchise Owner’s Auto BV Placement settings.
When a Preferred Customer orders directly from the UnFranchise® Owner, the UnFranchise Owner receives payment directly from the Preferred Customer. The UnFranchise Owner is to record this type of sale online on their UnFranchise Business Account with Sales Receipt Entry. This maintains the Preferred Customer’s purchase history.
All Preferred Customer orders shipped from Market Australia will be shipped by an external courier service.
Pick-ups of Preferred Customer orders are not allowed.
Most wellness and nutritional programs work best when they are followed without interruption. With the Preferred Customer AutoShip program, your Preferred Customer(s) will never run out of their favourite Market Australia products again. When the allotted time for their current supply has elapsed, Market Australia will automatically send a new shipment of the products selected for AutoShip and bill your Preferred Customer’s credit card.
NOTE: The Preferred Customer AutoShip may not be used as an alternative to UnFranchise AutoShip.
Preferred Customer AutoShip is credit card only, using the Preferred Customer’s own MasterCard or VISA.
Preferred Customer Auto Ship can be set up by the Preferred Customer at the AU.SHOP.COM site or by the UnFranchise Owner on their UnFranchise Business Account. All administration, modification and cancellation of an AutoShip must be done where it was set up (Setup on the AU.SHOP.COM site cannot be modified or cancelled on the UnFranchise Business Account and vice versa).
Designate which week the Preferred Customer is to receive the products. Orders are processed on Tuesdays. Please designate the ship-to frequency: every 30, 60, 90 or 120 days.
Preferred Customers will be charged the suggested retail price unless the price is overridden by the UnFranchise Owner (price adjustment). The UnFranchise Owner will receive alert notifications of a Preferred Customer (PC) new setup of a PC AutoShip or cancellation of a PC AutoShip.
After two credit card declines, the Preferred Customer AutoShip will be cancelled without notification.
At the time of shipping a Preferred Customer AutoShip order, BV is placed according to your Auto BV Placement settings, and retail profit is posted to the UnFranchise Owner’s Market Australia credit on account.
Returns on Preferred Customer AutoShip Orders
If, for any reason, the Preferred Customer is not entirely pleased, simply return the item(s) within thirty (30) days of receipt for an exchange (if available) or a refund of the purchase price.
Contact the Preferred Customer Care Group at Market Australia via phone at 1 800 750 016 or email to ausunfranchiseservices@marketaustralia.com.au.
Please refer to the Market Australia Terms of Use for additional terms and conditions.
Only Registered Preferred Customers who have been credited with a purchase (minimum of ONE) within the previous 365 days shall remain in the active database. This purchase can be from any source that generates BV or IBV from that purchase. All purchases from websites, an UnFranchise Owner’s physical inventory, etc., will count, provided the purchase has been documented (displays) in the respective Preferred Customer’s order history. All registered Preferred Customers who have NOT been credited with at least ONE purchase within the previous 365 days will be deleted from the active database.
Only active Registered Preferred Customers will be available to credit purchases to their order history.
Only active Preferred Customers will be available in all of your applicable drop-down lists.
Only active Preferred Customers will be available for use in meeting Quarterly Sales Report documentation (Form 1000).
To reactivate a Preferred Customer, they must be re-registered as if entering the program “brand new.” All past data, such as profile information, order history, etc., will not be reactivated.
This measure will keep our database clean and efficient, ensuring that only usable data is being maintained.
Cashback allows Preferred Customers to earn at least 2% Cashback for purchasing Market Australia-branded products and products from Market Australia’s Partner Stores that display the Cashback logo,
How Cashback works for the Preferred Customer:
A Preferred Customer purchases products through the UnFranchise Owner’s AU.SHOP.COM site.
Cashback accrues based on the amount of Cashback designated for the purchased products.
Preferred Customers can redeem their Cashback for cash once they have accumulated a minimum of AU$15.00 in Cashback, or they can redeem their Cashback for exclusive Market Australia products at any time. Other options may also be available.
NOTE: Preferred Customers will not earn Cashback on purchases where (a) the Preferred Customer’s browser is not configured to accept cookies; (b) the Preferred Customer is not logged in as a Preferred Customer; (c) the order is later cancelled, or the goods or services are later returned; (d) the Partner Store does not report the purchase to Market Australia; (e) the Preferred Customer conducts "sham" transactions (or otherwise colludes with merchants), makes any misrepresentation in connection with the Preferred Customer’s participation in Cashback, maintains multiple accounts or does not otherwise comply with Market Australia’s policies; (f) a particular Partner Store changes or discontinues its affiliate relationship with Market Australia; (g) a Partner Store does not pay commissions to Market Australia for any reason, including but not limited to the use of coupon codes or (h) orders with Cashback from Partner Stores will be awarded on the next available date once the company is paid from the Partner Stores. Dates will vary by Partner Store.
How Preferred Customer Cashback works for the UnFranchise® Owner:
When a Preferred Customer purchases a BV product that displays the Cashback logo, 2% of the product purchase price (or a higher amount, in limited circumstances, if notified by Market Australia of a special promotion or increased Cashback offer) will be deducted from the UnFranchise Owner’s retail profit for that product.
When a Preferred Customer purchases a Partner Store product that displays the Cashback logo, 2% IBV (or a higher amount, in limited circumstances, if notified by Market Australia of a special promotion or increased Cashback offer) will be deducted from the UnFranchise Owner’s total IBV for that product.
How Cashback for the UnFranchise Owner’s Personal Preferred Customer account works:
UnFranchise Owners have the option to choose between two programs for the Personal Preferred Customer (PPC) account when ordering from AU.SHOP.COM or making a OneCart purchase: (1) full IBV Program or (2) Cashback and Partial IBV Program.
Market America-branded products purchased on UnFranchise.com will remain as IBV and will not have the option for Cashback. Affiliate and OneCart products purchased on UnFranchise.com are eligible for Cashback if the UnFranchise Owner has opted into the Cashback and Partial IBV Program. The reward earned will be based on the PPC’s program selection at the time of the order.
New UnFranchise Owners will default into the Cashback Program.
UnFranchise Owners will have the option to change their program selection once per calendar quarter.
Refunds: If Cashback is awarded for the sale of a BV product that has been returned, the amount available in the purchasing Preferred Customer’s Cashback account will be adjusted to deduct the Cashback awarded for the BV product. If the Cashback balance is insufficient for such a deduction, the amount will be deducted from the product refund.
If Cashback is awarded for the sale of a partner store product that has been returned, the amount available in the purchasing Preferred Customer’s Cashback account will be adjusted to deduct the Cashback awarded for the Partner Store product, and the IBV for the order will be adjusted. If the Cashback balance is insufficient for such a deduction, the UnFranchise Owner will be responsible for clearing up the deficiency.